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Changes for property alarm customers
Changes for property alarm customers
Posted on 11/04/2019
The rules for alarm customers and false alarms are changing, effective January 1, 2020, in Memphis. 
 
On January 1, the following changes will go into effect:

1. Alarm customers will be required to seek and/or renew the permit for their alarm with the Metro Alarms office. In the past, this may have been handled by your alarm company. Moving forward, it will be your responsibility as the customer to renew your permit annually.
 
2. Permitted alarm customers will get one free false alarm. The second false alarm, and all subsequent false alarms, will result in a fine plus a cost of service charge.
 
3. Unpermitted alarms will not be allotted a free false alarm and subject to an additional fee. When a false alarm occurs, unpermitted alarm customers will be liable for an additional $20 administrative fee and be subject to the cost of service charges.
 
4. Commercial “Hold Up” alarms are now subject to an additional fee.
 
For more detail on the ordinance and how to get a permit for your alarm, please visit memphistn.gov/alarmchanges.

For other inquiries, please write to alarmquestions@memphistn.gov or call 211.
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