Skip To Content


We are so grateful to the Memphis community for working alongside us to get pets to safety amid all the changes happening every day as part of COVID-19. 

Effective Tuesday 3/24/20, Memphis Animal Services will place pets with adopters, reclaiming owners, fosters, and rescues by appointment only in an effort to reduce staffing to help flatten the curve of COVID-19 transmission in Memphis.

If you would like to set up an appointment, please email (include your phone number) or call 901-636-1416 and select option 2 to speak to a member of our customer care team, or leave a message and they will return your call.

All guests are asked to wash their hands immediately upon entry in the bathrooms just inside the front door, stay 6 feet away from staff and other guests, and make use of the hand sanitizer placed throughout the building as needed.


In an abundance of caution, and based on recommendations from the National Animal Care & Control Association (NACA), Memphis Animal Services is enacting revised intake policies to comply with the social distancing guidelines issued by the CDC. Additionally, these temporary policy revisions are a response to a significant decrease in adoptions, reclaims and rescue transfers, which has resulted in a capacity crisis at our facility. We simply do not have enough kennels as the number of animals coming in is greatly exceeding the number of animals going out.

Until further notice:
• Memphis Animal Services Officers will only impound animals that pose an immediate threat to public safety or that need immediate medical care.
• Memphis Animal Services Intake Desk (at the shelter) will only accept emergency intakes. All owner surrender appointments have been pushed back as well.

Additionally, we are seeking as many fosters as possible to care for pets in their homes until normal operations can be resumed. Should our workforce levels be reduced due to quarantine or illness, having fewer pets requiring care in our facility will be imperative. If you can foster a pet now, please see above, or fill out this form to be on call for any emergency foster needs that may arise.
City of Memphis | All Rights Reserved | Powered by CivicLive | © 2020 Intrado Corporation.